Frequently Asked Questions

Everything you need to know about working with Pen + Lens Media.

How far in advance should I book?

For best availability, we recommend booking 4-6 weeks in advance. However, we understand that opportunities come up quickly so reach out even if your timeline is shorter; we'll do our best to accommodate.

What's included in a typical session?

Each session includes pre-shoot consultation, professional photography during the shoot, editing, and delivery of high-resolution and web-size digital files via online gallery. Specific deliverables vary by package.

How long does it take to receive my photos?

Music Content - Standard turnaround is 7-10 business days for most projects. Rush delivery is available for an additional fee if you need your images sooner.


Event Content - Standard turnaround is 2-5 business days for most projects. Rush delivery is available for an additional fee if you need your images sooner.

How long does a typical photo session last?

The duration of a photo session varies depending on the type and scope of the project. Portrait sessions typically range from 1 to 2 hours, while events and can span several hours.


Content Days Sessions are typically up to 3 hours.


We strive to provide ample time to capture all the important moments and ensure you feel relaxed and comfortable throughout the session.

Can I use the photos for commercial purposes?

Yes! All packages include usage rights for promotional purposes including digital & print marketing, press kits, album covers, merchandise, etc. Specific licensing details are outlined in your contract.

Do you travel for shoots?

Absolutely. We cover events and shoots throughout the region and are available for travel nationwide. Travel fees may apply for locations outside our local service area.

What happens if I need to reschedule?

We understand things come up. If you need to reschedule, please let us know at least 72 hours in advance and we'll work with you to find a new date.


If an event is postponed for any reason we will try our best to work with you on a new date.


All sessions must be rescheduled within 30 days of the original scheduled date in order not to forfeit your appointment.

What should I wear for my shoot?

Wear something that reflects your style and makes you feel confident. We recommend bringing multiple outfit options. Avoid busy patterns and logos unless they're part of your brand. Solids and subtle patterns are best.

How do payments work?

A 50% non-refundable deposit is required to secure your booking, with the remaining balance due on or before the day of your session. We accept various payment methods for your convenience.

What if I just need to update my headshots?

We have great, affordable, packages for headshots.

Still Have Questions?

We're here to help. Reach out and we'll get back to you as soon as possible.